Frequently Asked Questions

[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”20″ padding_bottom=”10″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]General FreightForge Questions:[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Q. What is FreightForge?” open=”no”]Freightforge is a network that facilitates spot bid transactions between shippers and carriers without the use of intermediaries.  Shippers use this system to find carriers for spot shipments and carriers use Freightforge to locate freight that is less costly than if obtained from an intermediary. Freight is neither a broker or a call board.  Our objective is to turn these one-time transactions into future meaningful relationships between shippers and carriers.[/fusion_toggle][fusion_toggle title=”Q. Who can use FreightForge?” open=”no”]FreightForge is a business-to-business (B2B) spot shipment network that connects shippers and carriers directly without intermediaries. FreightForge does now allow brokers to participate in this network.[/fusion_toggle][fusion_toggle title=”Q. Who can register for the FreightForge Network?” open=”no”]FreightForge registration is only available to shippers and carriers. Brokers or other intermediaries are not allowed to register.[/fusion_toggle][fusion_toggle title=”Q. Are there geographical limitations when using FreightForge?” open=”no”]FreightForge has no geographical limitations and can be used wherever a shipper or carrier conducts business.[/fusion_toggle][fusion_toggle title=”Q. What goods can be shipped using FreightForge?” open=”no”]There is no limitation on the type of goods that can be transacted in FreightForge as long as they can be legally transported.[/fusion_toggle][fusion_toggle title=”Q. Is FreightForge a freight exchange?” open=”no”]No. FreightForge is a network that connects shippers and carriers without intermediaries.  Unlike a freight exchange, shippers load spot shipments into FreightForge and then delivers requests to carrier to quote on this freight. Request for quotes are sent to carriers, whose profiles best match the shipper’s load.  Carriers can then choose whether or not to quote on a shipper’s load.[/fusion_toggle][fusion_toggle title=”Q. Is FreghtForge a reverse auction website?” open=”no”]No, FreightForge is not a reverse auction website.  Carriers can choose whether to quote or not and if a carrier chooses to quote, they can only submit a single quote.[/fusion_toggle][fusion_toggle title=”Q. Can I have both a shipper and carrier account?” open=”no”]Yes, if you are a carrier interested in outsourcing transportation, we encourage you to set up a shipper account as well.[/fusion_toggle][fusion_toggle title=”Q. How does FreightForge select carriers to receive quotes for request from shippers?” open=”no”]When registering for FreightForge, carriers are asked to provide information about their service capabilities and geographic coverage.  FreightForge then uses this information to match a carrier to a shipper’s load.[/fusion_toggle][fusion_toggle title=”Q. As a carrier, do I have to respond to a request for quote?” open=”no”]No, there is no obligation for a carrier to provide a quote.  Should you decide not to provide a quote for a specific load, simply disregard this invitation.[/fusion_toggle][fusion_toggle title=”Q. Do carriers have visibility into other carrier quotes?” open=”no”]No, only the shipper, who sent the request for quote can see all incoming quotes for that specific load.[/fusion_toggle][fusion_toggle title=”Q. Who selects the carrier when a quote is provided?” open=”no”]The shipper selects the carrier for their respective load.  FreightForge is always a neutral party for each transaction.[/fusion_toggle][fusion_toggle title=”Q. How many users can I have for my account?” open=”no”]Unlimited number of users can be linked to a single company account.  FreightForge does not charge fees on a per user basis.[/fusion_toggle][fusion_toggle title=”Q. How does FreightForge generate revenue?” open=”no”]FreightForge generates revenue by charging the carrier 0.05% of the price for a submitted quote and 0.5% of the quoted price if the carrier is awarded a load.  For additional details visit our Pricing Page[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]Getting Started with FreightForge:[/fusion_text][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Q. What are the technical requirements to use FreightForge?” open=”no”]FreightForge users require a computer with Internet access using any of the following Internet browsers: Internet Explorer, Google Chrome, Opera, Firefox.[/fusion_toggle][fusion_toggle title=”Q. Do I need to install software on my computer to be able to use FreightForge ?” open=”no”]No, FreightForge is a 100% cloud-based, online system. You access FreightForge via the Internet using your Internet browser.[/fusion_toggle][fusion_toggle title=”Q. How can I start sending/receiving requests for quote?” open=”no”]All that is required is for you to register your company for the FreightForge Network.  Once we have completed a check of your company, you will have complete access to this system and network.[/fusion_toggle][fusion_toggle title=”Q. How long does it take to register?” open=”no”]For shippers it takes less than a minute. For carriers it takes approximately 10 minutes.[/fusion_toggle][fusion_toggle title=”Q. Why do I have to submit proof of USDOT authority and insurance?” open=”no”]Our objective is to connect shippers with reliable carriers. Doing business with a new partner carries potential risks.  FreightForge helps reduce these risks by providing shippers with access to view and confirm a carrier’s USDOT authority and insurance as part of the carrier load selection process.[/fusion_toggle][fusion_toggle title=”Q. As a carrier, do I need a credit card when adding funds to my account?” open=”no”]A credit card is the quickest and safest way to add funds to your account. FreightForge accepts Visa and MasterCard.[/fusion_toggle][fusion_toggle title=”Q. How can I contact FreightForge if I have questions when registering?” open=”no”]Email us at support@freightforge-us.com regarding registration questions.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]Pricing and Payment:[/fusion_text][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Q. I am a shipper. How much does it cost to use FreightForge?” open=”no”]There is no cost for shippers to use FreightForge.[/fusion_toggle][fusion_toggle title=”Q. I am a carrier. How much does it cost to use FreightForge?” open=”no”]FreightForge generates revenue by charging the carrier 0.05% of the price for a submitted quote and 0.5% of the quoted price if the carrier is awarded a load. For additional details visit our Pricing Page.[/fusion_toggle][fusion_toggle title=”Q. What are a carrier’s payment options?” open=”no”]FreightForge’s services are prepaid. A credit card is the quickest and safest way to add funds to your account. FreightForge accepts Visa and MasterCard.[/fusion_toggle][fusion_toggle title=”Q. How does FreightForge manage invoicing?” open=”no”]Invoices can be downloaded in signed PDF format.[/fusion_toggle][fusion_toggle title=”Q. Do shippers pay freight bills via the FreightForge Network?” open=”no”]No, carrier invoicing and shipper payment for freight services occur outside FreightForge via a process agreed to by both the shipper and carrier. FreightForge is not a billing, audit or payments system.[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]Privacy and Security:[/fusion_text][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Q. How does FreightForge protect our company’s privacy?” open=”no”]Please view our Privacy Policy page to learn more.[/fusion_toggle][fusion_toggle title=”Q. How does FreightForge address data security issues?” open=”no”]FreightForge understands that data security is paramount. For this reason, we regularly run system checks as well as regularly monitor all accounts.  Our application is encrypted and secured and your credentials are invisible to us. FreightForge also allows users to report any suspicious user activity. Submitted reports trigger an immediate investigation and can potentially lead to the one’s account being suspended for usage violation.[/fusion_toggle][fusion_toggle title=”Q. Will shippers/carriers see my contact details?” open=”no”]FreightForge knows that spamming and unwanted telephone calls are not welcome.  It is for this reason, we protect your contact details (whether you are a shipper or a carrier) throughout the quote request process. Carriers will only be be able to view a shipper’s contact details if they are awarded a load by the shipper.[/fusion_toggle][fusion_toggle title=”Q. What are cookies and do I need them enabled to use FreightForge?” open=”no”]No, cookies do not need to be enabled to use FreightForge .[/fusion_toggle][fusion_toggle title=”Q. What data does FreightForge store about its users?” open=”no”]Please view our Privacy Policy page to learn more.[/fusion_toggle][fusion_toggle title=”Q. Will I receive spam if I register?” open=”no”]Our anti-spam policy is very strict.  We will never resell or communicate in any way the contact details of our clients. However, if you still want to be removed from our database please contact FreightForge directly at support@freightforge-us.com[/fusion_toggle][/fusion_accordion][/fusion_builder_column][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”25px” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]

Additional Questions?

Contact us:
800.996.0676 Ext’n. 10
support@freightforge-us.com[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]