Privacy Policy

Welcome to the website of FreightForge LLC.  FreightForge requests that you carefully read the present Privacy Policy and FreightForge’s Terms of Use before using both the FreightForge U.S. and FreightForge websites.  By using the FreightForge U.S. and FreightForge websites, you agree to follow and be bound by the present Privacy Policy and FreightForge’s Terms and Conditions without modification.

FreightForge is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our website, you are consenting to the information collection and use practices described in this privacy statement

I.   Information collected directly from you

Generally, you can visit FreightForge’s websites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:

  • Contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address;
  • Information about your company, and job function;
  • Your e-mail marketing preferences;
  • Financial information (including credit card or account information);
  • Information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information;
  • Information used to customize and facilitate your use of our website, including login and technical information;
  •  Inquiries about and orders for our services;
  • Information that assists us in identifying the services that best meet your requirements;
  • Event registration information; and
  • Feedback from you about our websites and our services in general.

You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete the transaction.

II.   Information collected automatically

​We collect information about your visit to our website, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within FreightForge’s websites. On websites that you enter with a Login, we may connect this information with your identity to determine your potential interests in our services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type, capabilities and language, your operating system, the date and time you access the website, and the website from which you linked to our website in order to allow us to perform statistical measurements about our website.

III.   Our use of information

Services and transactions:  We use your personal information to deliver services or carry out transactions you have requested, such as providing information on FreightForge’s services, registering purchased services, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating the use of our website, and so forth. In order to offer you a more consistent experience in your interactions with FreightForge, information collected by our website may be combined with information we collect by other means.

Website improvement:  We may use your personal information to improve our websites and related FreightForge services or services, or to make our website easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our websites to your particular preference or interests.

Communications:  With your permission, we may use your personal information gathered via our website to inform you of services or services available from FreightForge. When collecting information that might be used to contact you about our services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.

Employment applications:  In connection with a job application or inquiry, you may provide us with information about yourself, such as curriculum vitae. We may use this information throughout FreightForge and its controlled subsidiaries and affiliates for the purpose of employment consideration. We will keep the information for future consideration unless you direct us not to do so.

IV.   Our use of cookies and web beacons

Cookies are small files that websites save to your hard disk or to your browser’s memory. We may use them to track the number of times you have visited the website, to track the number of visitors to the website, to determine and analyze visitors’ use of our website (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our website. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our website (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of FreightForge’s websites or other websites that you visit. Our websites also may contain electronic images known as web beacons – sometimes called single-pixel gif files – that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.​

V.   ​Disclosure of your personal information

Except as described below, personal information you provide to FreightForge through our websites will not be shared outside of FreightForge and its controlled subsidiaries and affiliates without your permission.

Disclosure to service providers:  FreightForge contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, processing transactions, and analyzing our website. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.

Disclosure in connection with transactions:  In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.

Disclosures in connection with acquisitions or divestitures: Circumstances may arise where for strategic or other business reasons FreightForge decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is FreightForge’s practice to seek appropriate protection for information in these types of transactions.

Disclosure for other reasons:  We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.

​VI.   Security

FreightForge is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For websites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a website to which you have logged in, or from one website to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.​

VII.   Reviewing your personal information

In some cases, you can review and correct personal information provided through our website by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our website or ask FreightForge to stop using it by contacting us.  We may take steps to verify your identity before providing you access to your personal information.

VIII.   Consent to international transfers of personal information

The personal information we collect on our website may be sent to any country in which FreightForge or its affiliates, subsidiaries or agents maintain facilities or operate. We may also store and process the information there. Although the laws that protect personal information in those countries may differ from the laws where you live, we will take reasonable steps to ensure that your privacy is protected. By using our website and giving your information to us, you consent to the transfer of the data outside of your country.

​IX.   Children's information

FreightForge does not knowingly collect information from children and does not target or direct its website to children.​